General and Delivery FAQs
All our products are made with 100% natural ingredients which, as is their nature, will slightly change in colour, smell and texture throughout the seasons. We strive for consistency in all our products however we are not using the synthetic ingredients of highly processed creams that produce identical products every time. Please take this in to consideration when purchasing but be safe in the knowledge that all our products are full of nourishing goodness for your whole family’s skin.
Yes we do! However we do not cover taxes, duty, or fees on international shipments; which are levied once a shipment reaches your country. For more details head to our delivery details page.
Ingredients and Process
Is Mica a natural mineral?
Yes - Mica is a natural and non-toxic mineral occurring from silicate. It forms beautiful and natural shimmering pigments to colour our contour sticks.
Are your products cruelty-free?
Our products are 100% natural, and never tested on Animals. We believe in the cycle of life and are very clear that our products are made from beef fat as an animal by-product. As per our ancestors, we believe that to respect nature and the cycle of life, is to eat and use nose to tail.
We use tallow from our sister brand @ossaorganic, which comes from small batches of well-cared-for and happy cows. The cows are not exposed to antibiotics or hormones and are 100% grass-fed. The tallow we use is 100% soil association-certified organic.
My skin is reacting differently, why?
If you are transitioning from commercial products to natural alternatives like ours, your body will begin to detox all the chemicals built up by the use of toxic products. As your body naturally begins to purge these from your system and reduce your toxic load, you may experience outbreaks or other indicators that the body is finally pushing out unnatural toxins from your body.
We are very much supportive of a one-step-at-a-time approach, especially if you have been using toxic products for years. Look at your body as a whole and make slow but sure changes. Remember your diet, your sleep and your hormones (balanced or not) will also play a vital role in your toxic load as you make more healthy changes. In the end, your body will thank you for finally being able to release all the toxins from chemical products! For more insights into these head over to our blog, or check out our founder and CEO’s thoughts on toxic load via our social media channels.
Do your products contain preservatives or stabilisers?
Never - as simple as that!
What is mica and why is it in the contour balms/selfie sticks?
Mica is the ingredient that gives our contour tins and selfie sticks their beautiful shimmering colours. We always used natural micas that are ethically sourced and eco-friendly. Micas are naturally occurring rock minerals mixed with iron oxide to create beautiful metallic colour. It is used the world over in skincare and make up products but it is important that it is sourced carefully and we always ensure our suppliers have ‘no child slave labour statements’.
Why is titanium dioxide an ingredient in some products?
Many mica colours have the addition of titanium dioxide to create a variety of different colours. It is a naturally occurring mineral with a whitening and reflective effect and is used in most makeup brands across the world and many natural sun creams. It appears on the ingredients label as CI 77891. Our products that include this ingredient are; Rose tint contour & stick, Pearl contour & shimmer stick, Mocha contour, true pink contour and dew contour.
How do I know the beef fat used in your products is from a safe source?
The tallow we use is from our sister brand, Ossa and is from pasture raised organic cattle in Bedfordshire. It is 100% natural and isn’t bleached or deodorised. This is fat for the food chain so is of the highest quality and is the ONLY fat we use in our products. Our organic farm in Bedfordshire is certified organic and has to ensure they are tested by the Soil Association to retain official organic status. All meat & tallow produced by the farm has a Safety data sheet to provide information about the traceability of the animals and that they are fit for the food chain. Each batch of product we make is linked to the batch of fat it was made from so there is 100% traceability on all our products.
What if I don’t use essential oils in my skincare?
We have a range of products that suit anyone who prefers no essential oils in their skincare. Our Unscented Nourish Balm is our core product for sensitive skin. If you’d like a product that has a beautiful scent without essential oils, we have options for you too. Our Vanilla Balm is infused with organic vanilla bean for a beautiful scent without the essential oils. We also have our Baby Balm, infused with organic camomile and calendula for a natural floral scent.
Selfie Sticks and Contour
My contour stick won’t push up?
As above, when your contour stick is too cold, the tallow will harden. In cooler weather you may have to warm your stick a little to push it up. Try holding it in the palm of your hands for a couple of minutes and the tube should glide easily.
Can I use my contour stick as a lip balm?
Absolutely! You can use it as a moisture stick on lips, cheeks, knees, elbows, and tops of hands. This little stick should be kept in your bag at all times. The natural contour stick is excellent for children too.
Why isn’t my Contour balm/selfie stick intense in colour?
We use natural mica to colour our balms rather than synthetic colourants. This, means they will won’t be as intense as non-natural colours. The colour of the contours will tint the skin however they can be built up to provide more intense colour. The more used, the brighter the colour will be.
Tallow Balms
How do I use Tallow balm?
Tallow is truly an all over balm and works wonder anywhere on the body. Our balms and sticks are toxin free, deeply nourishing and good enough to eat so lather yourself in love. Your skin will thank you.
The balm is sometimes harder than usual?
Our products are handmade on the Fierce farm in Somerset, England. Tallow is natural and can harden in cooler temperatures and get softer and more creamy when warmer. If your balm feels hard, rub it in your hands and it will melt into your skin s usual.
Will temperature have an effect on my Tallow Balm?
Our tallow-based product may soften or become grainy due to temperature changes, which is normal during different seasons. To restore its optimal consistency, gently reheat in a pan on low heat, pour back into the tin, and refrigerate for atleast 15 minutes and this will restore to its original consistency.
Can I use the Nourish Balm on babies?
Absolutely. It is nourishing for babies skin, including nappy rash and eczema prone skin. It also works wonders on dry patches, feeding your child’s skin without any toxic load.
Will my tallow balm smell?
The tallow we use is from our sister brand, Ossa and is from pasture raised organic cattle in Bedfordshire. It is 100% natural and isn’t bleached or deodorised but has a clean creamy smell. As with any natural product there are so many factors that affect each batch of balm we make - meaning, although we follow specific recipes and methods every time and strive for consistency, the natural nature of the product will always shift. This can depend on the time of year, the grass the cattle have been grazing, the temperature when it was made, the temperature it is stored at etc. Our tallow has a low odour however it is beef fat so do expect a slight creamy scent. If you are concerned about the smell, our sweet orange, vanilla and luxe range adds a beautiful scent. If you have purchased an unscented balm and the smell is really not for you (people have differing sensitives to smell) then you can safely add a few drops of your favourite skin friendly essential oil (patch test)
The texture of my tallow balm is a little different from my last order. Why is this?
Very occasionally there may be some texture variation in our balms - even within the same batch! This is understandable as we refuse to put anything synthetic in our products. As with any natural product there are so many factors that affect each batch of balm we make - meaning, although we follow specific recipes and strive for consistency, the natural nature of the product will always shift. This can depend on the time of year, the grass the cattle have been grazing, the temperature when it was made, the temperature your balm is stored at etc. It can even happen half way through an unfinished tin in your bathroom! Tallow is a little like a jar of raw honey – depending on where it’s stored or what the weather is doing it can form small fat crystals making it feel more grainy. It doesn’t happen very often and there seems to be no particular reason for it. It mainly occurs when the balm has been through significant temperature change. This is perfectly natural and these little grains will melt into your skin and that beef fat is still doing it nourishing job. To get it back to a smoother consistency you can always carefully re-melt and pour back into the tin.
My Vanilla Whip Balm doesn’t smell quite the same as my last order?
We follow the same specific recipes and methods for all our products and only use 100% natural ingredients which, of course, can change with the seasons. We steep our olive oil whip base with an exact amount of pure ground vanilla pods for 3 weeks but there can be slightly differing results in the strength of smell. Each batch of vanilla bean will naturally be slightly different and can result in a subtle sweet cake like smell to a full vanilla ice cream scent. Rest assured, however strong the smell, the beautiful natural properties of the vanilla are doing their magical work on your skin. It must also be noted that if you are used to synthetic vanilla scents you will find our vanilla balm is a much more natural, subtle scent. The reason we use only the beans/pods and not vanilla extract is because extract often contain alcohol and other filler ingredients.
My Baby Balm smells different to my last order
Our Baby Balm is made by infusing our tallow and jojoba oil base with organic dried camomile and calendula, using natural herbs will always result in our products having slight smell variations as each batch of herbs will be different. Camomile can have quite a strong herbal, almost fruity smell. That’s the beauty of using natural products.
My Wound balm is very hard?
Our wound balm is a salve rather than a soft balm. It contains beeswax which will make it harder in consistency, especially during the colder months. When you wound balm arrives, it will have been in a colder environment so once it’s been in a warm home it should soften slightly.
I have been using your tallow balm for a couple of days but it making me spotty!
Our skin takes around 1 month to fully regenerate its skin cells. So please bear in mind that during this month your skin will be getting used to a new product and possibly releasing toxins from your skin as it acclimatises to a new toxic free product. Your skin will need time to adjust to a new product.
Why is my Lux balm a darker golden colour than normal?
In the winter months, the organic rosehip oil that we purchase is always darker red in colour, it’s a seasonal variation and will usually be lighter again come spring. There is no colour transference onto your skin and it’s the same luxurious oil with the same beautiful properties. It can sometimes make the balm feel slightly grainier in the colder months – this is just the fat particles setting at different temperatures. Just warm the balm between your fingers and the little fatty beads will soon melt in. See also‘The texture of my tallow balm is a little different from my last order. Why is this?’
Tallow Magnesium Balm
Specifically formulated for muscle aches and also supports relaxation and better sleep. However, it is not suitable for use on the face, as it can feel stingy on sensitive skin, especially for those who haven’t used magnesium products before. We recommend doing a patch test before first use to ensure your skin tolerates it well. Additionally, avoid contact with the eyes, as it may cause irritation.
New Multi-Use Tallow Bar
Our new Tallow Bar is packed with skin-loving nutrients straight from nature. It cleanses, nourishes, and protects in one simple step—no harsh chemicals or toxins. With a richer lather, our multi-use bar remains 100% natural and serves as the ultimate multi-purpose skincare essential.
SOAP
How is the new Tallow Bar different from your old soap bar?
Our new Tallow Bar still has organic tallow at its core, now an all-in-one bar to simplify your routine. Our carefully selected ingredients are designed for cleansing and nourishing both the face and body, as well as working as a gentle shampoo and even replacing shaving cream.
Why do my soaps look different from one another?
A slightly different look for each product is a sure sign of natural and homemade in small batches with love and care. Each one is slightly unique as they are all made from the land, not a lab. This means that no synthetic processes are seen like in most commercial products that are identical to one another. Variation in color, texture, or shape is completely normal and reflects the beauty of natural skincare.
Is the Tallow Bar suitable for sensitive skin?
We always recommend a patch test before using any new product. Our unscented Tallow Bar is the best option for sensitive skin as it contains no added fragrance or essential oils. If irritation occurs, discontinue use. Always feel free to reach out to our team for help.
Are your Tallow Bars made with lye?
Yes! Our Tallow Bars are traditionally handmade using lye and spring water to ‘saponify’ the fats and oils, transforming them into a gentle, moisturizing soap. This is a necessary step in real soap-making, and no lye remains in the final product. Each bar is cured for at least four weeks to ensure a pH of 8-9, making it mild and skin-friendly.
SHAMPOO
I’m new to using the Tallow Bar as a shampoo, and my hair feels greasy/heavy/waxy. Is this normal?
Not only normal but healthy! This is a sign that your body is purging all the toxins that may have built up over the years! Imagine your hair being able to 'breathe' for the first time - the immediate response is to get rid of all the hidden nasties. This 'detox' is part of the adjustment phase when transitioning to a natural shampoo. Make sure to lather well and rinse thoroughly. We also recommend following up with a vinegar rinse—leave it on for five minutes before rinsing with clean water. This transition period can take a few weeks as your hair adjusts, so stick with it! We are more than happy to give our own rinse recipe as well. It's super simple and will help a lot.
Can I use a conditioner after using the Tallow Bar on my hair?
Once your hair adapts, you may find you don’t need a conditioner. However, if you prefer to use one, choose a natural, SLS- and paraben-free option. Alternatively, applying a small amount of unscented balm to the ends of your hair can help with detangling.
Can I use the Tallow Bar as a shampoo if I have keratin or bonding treatments?
Our Tallow Bar is safe to use, but if you have regular keratin treatments, it may make your hair feel waxy due to the extra keratin buildup. If you experience this, you might want to alternate with a shampoo specifically designed for keratin-treated hair.
SHAVE
Can I use the Tallow Bar for dry shaving or with an electric shaver?
Our Tallow Bar is designed for wet shaving with a razor and is not recommended for dry shaving or use with electric/battery-operated shaving devices.
Disclaimer
If you have specific concerns regarding skin or hair conditions, such as eczema or dandruff, we can highlight the beneficial properties of our ingredients and how they support overall skin and hair health. At the same time, for medical conditions, we always recommend consulting a GP or medical professional.