TERMS AND CONDITIONS

 

1. Delivery Confirmation:

- All orders will be delivered to the address provided by the customer at the time of purchase.

- A delivery confirmation will be sent to the customer via email once the parcel has been delivered.

 

2. Lost or Stolen Items:

- If an item is marked as delivered but you cannot locate it, please check with household members, neighbours, building managers, or anyone else who might have received the package on your behalf.

- If the parcel is still missing, please contact our customer service team within 48 hours of the delivery confirmation.

 

3. Investigation Process:

- We will initiate an investigation with the shipping carrier to determine the status of the package.

- This process may take up to 10 business days.

 

4. Resolution:

- If the package is confirmed lost by the carrier, we will either replace the item or issue a refund, based on the customer’s preference and item availability.

- If the package is confirmed delivered to the correct address and deemed stolen we are not liable for packages after they have been confirmed delivered to the correct address.

 

5. Preventative Measures:

- We recommend customers take steps to ensure secure delivery, such as using a secure delivery location, opting for signature-required delivery, or providing detailed delivery instructions.

 

6.Ingredient Transparency
 
All ingredients used in our products are clearly listed on our website and on product packaging. We encourage all customers to carefully review these ingredient lists prior to purchasing or using any product to ensure that they do not contain any substances to which they may be allergic or sensitive.
 

7.Customer Responsibility
 
It is the customer’s responsibility to ensure that the products they purchase do not contain ingredients that could cause an allergic reaction. If you have any known allergies or concerns about the ingredients used, we strongly recommend consulting with your local GP, dermatologist, or healthcare provider before using any of our products.
 
8.Patch Test Recommendation
 
Before full use of our products, we advise conducting a patch test to check for any potential allergic reactions. Apply a small amount of the product to an area of skin and wait for 24 hours. If any irritation or adverse reaction occurs, discontinue use immediately and seek medical advice.
 
9.Consultation with a Healthcare Provider
 
We are not medical professionals, and our products are not intended to diagnose, treat, cure, or prevent any disease. If you are unsure whether a product is suitable for your skin or have specific health concerns, please consult your local GP or healthcare provider before use.
 
10.Limitation of Liability
 
By purchasing and using our products, you agree that Fierce Nature shall not be liable for any allergic reactions, sensitivities, or adverse effects that may occur as a result of using our products. While we provide transparent ingredient lists, it is the customer’s responsibility to ensure the safety of the product for personal use.

11.Customs Fees for International Orders

For all orders placed outside the UK, customers are responsible for paying any customs fees, duties, or taxes imposed by their country. We do not cover these fees. Please note that your order will only be delivered once customs duties have been paid in full.